Shipping policy

Shipment:

Germany and Austria

Shipping costs: Shipping to Germany and Austria is free.

Shipment:
We ship our products with the parcel service DPD or GLS.
All products are delivered to your doorstep.
The estimated delivery time is approximately 2 to 3 working days.

Return:
Returns are free of charge within 14 days of receipt of the goods.
Please contact our customer service and provide your order number to arrange a return.

info@maxpodum.com

Other EU countries


Shipping costs: calculated at checkout – The amount depends on the destination country


Shipment:
We ship our products with the parcel service DPD or GLS.
All products are delivered to your doorstep.
The estimated delivery time is approximately 3 to 7 working days.

Return:
Returns are free of charge within 14 days of receipt of the goods.
Please contact our customer service and provide your order number to arrange a return.

info@maxpodum.com

We love feedback!

Please leave your review on the platform where you purchased your MaxPodium. We want our customers to feel like a part of our family! Your praise and criticism help us reach the next level!

Tips for maintenance and use

To ensure your MaxRacer meets all your expectations, please carefully follow all steps in the enclosed assembly instructions.

  1. Sharp objects: Please remember not to sit on the chair with keys or other sharp objects, so as not to damage the coating.
  2. Impellers: If the impellers begin to seize or do not rotate normally, it is recommended to check and, if necessary, clean any dirt accumulated on the impellers.
  3. Cleaning: If you need to clean your chair, only use a mild detergent and a damp cloth; all other chemicals may damage the coating of your MaxRacer.
  4. Solar radiation: Sunlight accelerates the wear and tear of the coating.
  5. Skin contact: Using the chair in direct contact with skin may accelerate the deterioration/wear of the coating, thereby reducing the lifespan of your chair.
  6. Maintenance: After one year of use, it is advisable to retighten the screws on the armrests, seat, and backrest.

Limited Warranty

MaxPodium offers a 2-year limited warranty on all its products sold in our online stores and through our authorized resellers. The limited warranty covers defects in the metal frame structure as well as all material and manufacturing defects for a period of 24 months from the date of purchase.

The buyer has the right to return the product within 14 days of receipt; it must be returned with all parts.

This warranty does not cover issues or damage resulting from any of the following:

  • Wear and tear from normal use
  • Natural variations in fabric or pattern or the presence of textures
  • Cosmetic damage such as scratches, cuts, and dents
  • Changes in surface finish, including colorfastness, due to aging or exposure to light
  • Naturally occurring marks, scars, or wrinkles in the material
  • Any modification, misuse, accident, disassembly, incorrect application, or unauthorized repair
  • Removal of any manufacturer's label(s) or sticker(s)
  • Foreign objects that wear down the fabric over time
  • Exposure to extreme environmental conditions or improper storage
  • Counterfeit products

Furthermore, MaxPodium reserves the right to reject warranty claims against products or services purchased and/or used in violation of applicable law.

For support, repair, or warranty inquiries, please email info@maxpodium.com